Welcome to Reshamrangz! We value your satisfaction and aim to provide you with the best shopping experience. Our Exchange, Cancellations, and Refund Policy is designed to be as clear and fair as possible.

Exchange Policy

Eligibility for Exchange:

  • Items can be exchanged within 15 days of delivery.
  • Products must be unused, unwashed, and in their original condition with all tags intact.
  • Items purchased on sale or with a promotional code are not eligible for exchange.

Process for Exchange:

  1. Request an Exchange: To initiate an exchange, contact our customer support team at support@reshamrangz.com or call us at (123) 456-7890. Please provide your order number and the reason for the exchange.
  2. Approval: Once your request is approved, you will receive a confirmation email with instructions on how to send the item back to us.
  3. Return Shipping: Ship the item back to us using a trackable shipping method. Please ensure the item is securely packaged to avoid any damage during transit.
  4. Exchange Processing: Upon receiving and inspecting the returned item, we will process your exchange. You will receive a confirmation email once the exchange has been shipped.

Cancellations

Order Cancellations:

  • Orders can be canceled within 24 hours of placement without any penalty.
  • To cancel an order, please contact us immediately at support@reshamrangz.com or (123) 456-7890. Provide your order number and the reason for cancellation.

Post 24-Hour Cancellations:

  • If the order has already been processed or shipped, cancellations will not be possible. In such cases, you may follow our return policy once the item has been delivered.

Refund Policy

Eligibility for Refund:

  • Refunds are applicable only if the product is received damaged, defective, or not as described.
  • Requests for refunds must be made within 7 days of delivery.

Process for Refund:

  1. Initiate a Refund Request: Contact our customer support team at support@reshamrangz.com or call (123) 456-7890 with your order number, reason for the refund request, and photos of the defective or damaged item.
  2. Approval: After reviewing your request, we will notify you via email about the approval or rejection of your refund.
  3. Return Shipping: If approved, return the item to us using a trackable shipping method. Ensure the item is securely packaged to avoid any damage during transit.
  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund. The refund will be credited to your original method of payment within 7-10 business days.

Non-Refundable Items:

  • Gift cards and items purchased on sale or with promotional codes are non-refundable.
  • Custom-made or personalized items cannot be refunded.

Important Notes

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item received was damaged or defective.
  • Processing Time: Exchanges and refunds are processed within 7-10 business days of receiving the returned item.
  • Contact Information: For any questions or assistance, please reach out to our customer support team at support@reshamrangz.com or (123) 456-7890.

Thank you for choosing Reshamrangz. We appreciate your business and strive to provide you with the best ethnic clothing and customer service.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Can I cancel my order in case I change my mind after ordering?

Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe.Please be apprised that Ready To Ship orders are not eligible for calcellations as they are despatched within 24 hours of the receipt of order.

And what if I cancel after 24 hours of ordering?

1) Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
2) We provide the refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from time of issuance.
3) Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.

I received the order. But there's an issue. Can I return my ordered items?

 Yes you can. At Reshamrangz, we don't believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there's always a possibility that
a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn't get noticed during packing; or
c. A wrong item is shipped out to you by mistake.

In what scenarios would you not accept any returns?

 Kindly be informed that any product purchased from our ‘Sale’ Section will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.
Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.

I'm thinking about seeking a Refund. Are there any specific points to know?

 The Refund will be initiated within 2 (business) days if you choose this option, which will be credited back to you as per your bank/credit card guidelines.